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Abstract: Purpose The purpose of this study is to identify innovation models in the judiciary according to the current integrated theoretical approach for innovation in services.
This study uses a quantitative approach. The authors collected the data through a questionnaire sent to labor court public servants and judges in a Regional Labor Court in the Midwestern region of Brazil. They performed a principal component analysis to identify the factors to map the innovation models present in the court. Two factors were obtained from the results, which describe innovations in processes and services in the court studied. In terms of the examples of innovations cited by the respondents, one may note that those related to information and communications technology are the most remembered, especially the introduction of the electronic lawsuit.
Also, the research instrument used allows the identification and analysis of the innovation model for services and thus contributes to its validation. Keywords: Service innovationService innovation, Public administration Public administration, Judicial administration Judicial administration.
Innovation in judicial services: a study of innovation models in labor courts. Innovation is part of the worldwide agenda of the public sector and contributes directly to the modernization of government in terms of facing complex problems such as social inequality, urban violence, mobility, social participation Bekkers et al. Innovation represents new approaches to public action as well as the art of thinking of and developing ideas and actions in ways that are better than those that have been practiced in public administration in the past Anttiroiko et al.
There are various typologies of innovation, but these classifications almost always deal with organizational innovations and innovations in processes, marketing, communications or services Bloch, ; OECD, Innovation regarding services is one of the types of innovation practiced by the public sector, which is a sector that is a great supplier of services, such as those offered as part of education, health and social assistance policies in Brazil. In these areas, any improvement can have a significant impact on the quality of services owing to the importance that these areas have in terms of public spending Sousa et al.